We take customer service seriously - let us know how we're doing! All feedback is appreciated, from your experience shopping our site or working with your Wine Specialist, to your impressions of wines you’ve purchased from us. Please contact us and share your thoughts - we'd love to hear from you.
Read on to find out what real JJ Buckley customers say about us!
Thank you so much. You've been amazing. This fabulous customer service is virtually unheard of these days. I appreciate all that you have done AND your updates and communication. You can count on me telling everyone I know what great service I received from you.
Anonymous comments from our November '15 Customer Satisfaction Survey:
"I enjoy the 'personal' attention offered by Roland, and JJB's prices are hard to beat anywhere in N. California, if not the whole US. The free storage services allow me to buy wines throughout the year and then pick up my orders when I am in Oakland, saving me $ on shipping."
"I am very happy to have good storage and shipping for my wines."
"Will is an amazing wine professional-always easy to reach and place orders. His recommendations on daily emails are accurate and truthful."
"Jeff Loo provides not only great service but has great recommendations. I have referred him to several of my friends around the country and they too have all been very satisfied with Jeff and JJ Buckley."
"Always interesting and worthwhile recommendations from my fine wine specialist."
"The recommendations and service of the specialist is top rate. I feel that Roland is always helpful in facilitating my order."
"You carry wines that I seek at very fair prices."
"As a caterer, I have been given excellent suggestions for wines to pair with particular menus. I feel I can trust the knowledge of JJ Buckley wine reps. If I tell them a price range they steer me to excellent wines. Wines/champagne are great values for the quality."
"...I like my wine consultant, Jeff Loo, he is very responsive, very professional, and knowledgable. The selection is great, the pricing is competitive. I like how they will store wines to ship during cooler months. My orders have always been accurate and delivered as promised. Pre-arrival and futures wines arrive sooner than with other companies."
"I appreciate the customer service I receive from JJ Buckley: i.e. prompt responses to emails, questions answered, recommendations, and special attention to requests and concerns. I always feel like I get extra attention and service from JJ Buckley, so for this reason I would buy more from them than try to save a few bucks by going elsewhere."
"I really like doing business with my wine specialist. I bounce wine tasting ideas "off him" and pull together detailed, blind wine tastings with my group of fine wine "geeks". You were very helpful in my wine purchases on the 2009 and 2010 Bordeaux vintages. We are doing a 2012 vintage Bordeaux tasting over the next few months and I plan to order a case or two of samples, with "follow on" orders for the winners. Thank you for your help!"
"Very helpful customer service. Great prices and easy to work with."
"I've enjoyed working with Geoffrey as he has been great to get the wine I'm looking for, and remind me when the time is right to ship. I recommend to my friends jjbuckley for their long term wine buying needs"
"Roland is very good at getting back to me quickly. I always feel like an important client."
"Very good prices on imports and good selection of large format sizes as well."
"I have watched you evolve when you procured Winecommune and have understood and appreciated the changes made. Working with my personal contact, John Sweeney, has been a pleasure. When he is not available the staff has been quick to help out. Storage, information provided, and the cost versus other retailers have all been pluses for JJB."
"I feel confident when I purchase wines through JJB, as your reps are very responsive, knowledgeable and courteous, your prices are very fair, and your shipping prices are too."
"...my sales rep makes it easy for me to do business with you, and that's a plus. Tracey is great at what she does."
"I needed something very specific and rare as a gift. My consultant, Chris Greene, hit it out of the park. Everyone was asking, 'Where did you find that?'"
"Wine specialist Will is very easy to work with - he communicates quickly and the orders come in correctly and on time."
"I always appreciate finding a new wine or getting a coveted one from you. Thanks!"
"...I am very happy with JJ Buckley and consider it a great resource for excellent wines. I have never received a damaged or "bad" bottle of wine. I have interacted with at least 3 of your wine professionals, and they have all been extremely knowledgable. I continue to recommend you to friends and colleagues..."
"Just keep doing what you are doing. Your prices are very good, marketing interesting and fair, and sales are great deals."
"The email solicitation by a wine expert for preferred clients is great. You don't overload my inbox, and all the offerings add to my wine education even if I choose not to purchase."
"Keep doing what you are doing - Sincerely enjoy the process of purchasing through my wine buyer and surfing your website. Some minor issues with storage accuracy, however, you have always come through. We are big advocates of your site. Thank you"
"Geoffrey Binder is an excellent guy !! He has been extremely helpful in all aspects of my dealing with him. Congratulations on the selection, and also the prices at which you offer wines !! I look forward to our continued business."
"I understand your daily task is to sell wine but I really appreciate the opportunity to get in ahead of the crowd. Too often, on something special like this I have lost out because I was swimming in a crowded pool of Preferred Customers."
"Here's one from a seller, not a buyer. Deciding that I have so much good wine that to drink it all before I get too old - or it gets too old - am selling off a lot. Sold about 50 bottles of great Italian classics including Sassicaia, Solaia, and Ornellias as well as high 90s rated Brunellos. Contact and the whole follow up by Chris Nielsen at JJBuckley who is their buyer was flawless. Fair price, excellent means of getting it to them, and the check came within the time promised. You can trust these guys."
"Found your site much easier to navigate than most other merchants IN ANY CATEGORY."
"Always good prices and dependable delivery. Knowledgeable wine people, too."
"I particularly liked that when I had a question, I was able to call the store and someone was very helpful, offering to stay on the phone as I completed the order."
"Thank you so much...I am curious if there is anyone else who provides the service of putting together an order like this - i.e. going out and finding merchants who have the vintages I want, negotiates price, and purchases? Thanks!"
"Amazing selection at an even more amazing price!!"
"I trust their recommendations. Very good wines at a good price."
"Great selection, easy guidance, easy to use website, hands down the best way to get quality wine at a decent price."
"I've been using JJ Buckley to source difficult to find wines and great prices for about 4 years. They are always helpful and deliver on their promises."
"Great merchant! They get it right."
"Thank you very much. Excellent customer service! I appreciate it. More orders to come for certain."
"Glad I stumbled on you and JJ Buckley. Your wine prices are lower than my favorite shops, your wines are rated and have descriptions, and purchases are delivered to my door via inexpensive overnight shipping. Low hassle - high reward."
"Thanks so much - a real pleasure dealing with you !! I look forward to the years ahead."
Alex: Thanks so much for the follow-through! I'll keep buying from you guys! You're the best.
I really have to compliment you on your customer service. Though I've purchased a grand total of 1 bottle so far, you've treated me as though I've purchased from you for years.
THANKS! As always, JJ Buckley is un-paralleled for customer service! (You can put that on the website.)
Thanks for all your help. It is why I shop with you!
...This is why I love doing business with you guys. It's refreshing to deal with organizations like JJB/WC that know what customer satisfaction is all about. You guys are the best!
You are the best! I really enjoy working with you guys, and I tell everyone in the wine community here about your great deals and service. All the best!
I told one of my closest friends and wine lover like me about your services, I told her that you will climb any mountain to get her the wines she can't seem to find at terrific prices! Please take care of her as you take care of me!