Return Policy

Return Policy

Return Policy

JJ Buckley Fine Wines guarantees quality products and service. Your satisfaction is our first priority. 

As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk, and we cannot be responsible for "corked" bottles. BUT if you're not happy with a purchase, please contact us so we can work out an agreeable resolution.

All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered, and as such we cannot accept returns for the following:

  • Wines that do not coincide with personal tastes.
  • Wines that have been adversely affected by customer's storage.
  • Any other adverse condition affected while in customer's care.
  • You must be 21 and over to purchase and consume wine and alcohol. By using this website, you agree to be bound by the terms and conditions above.

All requests for returns or cancellations must be made within 7 days of the sales order date. Due to processing fees, such as credit card merchant fees charged by your credit card company, and handling, we must enforce the collection of a restocking fee (15% of the sales order value) when payment is complete; without exception.

We charge your credit card when your order is reserved for you. If we haven't charged your credit card, or collected paymnet, you may cancel the order without being subject to a restocking fee. If we have already charged your card, the cancelled processed credit card order for all items: in-stock, pre-arrivals, and Futures (shipped or not), are subject to a 15% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed by you, the customer. Any incorrect orders that are processed and shipped will be subject to the 15% restocking fee, as well as shipping charges back to us if you want to return the item(s). The prices for wine can fluctuate greatly from day to day, because of this we do not accept returns for wines based on price changes within the marketplace.

Futures and Pre-Arrivals

JJ Buckley sells wines on a Futures or pre-arrival basis. Payment for these wines is due at the time of teh sales order confimation. Upon arrival of these wines to our warehouse you will be contacted to arrange final delivery to you. At the time you place your order, we may provide an estimated date that we expect the wines to arrive at our warehouse. This date is provided for estimate purposes only - it is not a promise or guarantee of delivery time. We make our best efforts to have your wine arrive in line with these estimates, but due to circumstances out of our control, that does not always happen. Delayed arrival of these wines is not a valid reason to cancel an order.

Some wines ordered on a Futures or pre-arrival basis may not ultimately be available to us. This may occur for a variety of reasons. When we are notified we are not able to obtain a wine, we will refund your full payment to you. We will not be liable for incremental or consequential damages or be required to cover the wine from another source.

Remember, for Futures and Pre-arrivals sales, delivery dates are never certain and no sale is made where delivery date is of the essence. Delivery dates provided are estimates only and provided only as guidance. Actual delivery may be later than the original estimate.The prices for wine can fluctuate greatly from day to day, because of this we do not accept returns for wines based on price changes within the marketplace.

No returns will be accepted for any product shipped outside the United States.

Special Orders Exception: Items not normally available for sale through JJ Buckley cannot be canceled after the 7 days grace period following the sales order date. These are items that we would Special Order to fulfill your order only and we are unable to return them as these are generally unsuitable for resale.

All orders are subject to JJ Buckley’s Terms of Sale. See complete details. If you need further assistance with your order, please call us at 1.888.859.46371.888.859.4637.