Product and Selection
Our extensive real-time inventory of over 6,000 fine wines at competitive prices gives our customers an extensive selection – from superb values to the old and rare. Our main wine category is Classified Growth Bordeaux, where we offer a wide range of both in-stock and en primeur (wine futures) selections. Each year, the entire JJ Buckley sales staff travels to Bordeaux to taste, select, and find new and exciting wines. Additional trips to Bordeaux are made each year by the JJ Buckley buying team to select and secure wines, and negotiate with local suppliers and producers. Because we buy directly from reliable suppliers and producers, and bypass the European exporters, American importers and wholesalers, we can be confident that our prices are always the best. We take extreme care to direct import all the wines in refrigerated, temperature-controlled containers. We offer an extensive selection of domestic wines, ranging from terrific values to rare collectables such as Screaming Eagle and Harlan Estate. In addition, we offer an in depth range of wines from Rhone, Burgundy, Champagne, Italy, Australia, Spain, Germany, and New Zealand. As a policy, we will continue to expand our outstanding selection of wines. While so doing, rest assured that we tirelessly seek out the finest wines and take great pride in continuing to offer you honest, impartial, and knowledgeable advice.
Customer Service and Logistics
JJ Buckley prides itself on its integrity and providing honest, impartial, and knowledgeable advice. We strive to give the best possible customer service with an emphasis on retaining customers rather than securing the sale. We know our service is defined not just by the quality of our wines, but by the quality of our people. This belief is core to our business and we will remain a top priority. One of our Fine Wine Specialists or Customer Service people is always available to help, no matter the day or time, 24/7. Our entire inventory is real-time, so you know exactly what we have at any given time. All orders placed before 3pm PST, ship the same day and we offer multiple shipping options, including same day delivery, overnight, and ground. We also arrange refrigerated shipments of larger orders. Should you choose to delay your shipping, we offer free storage in our temperature controlled warehouse for up to 90 days after your purchase.
To succeed in today’s retail world of fine and rare wine, it is essential to continually innovate and improve. Yes, we take our wine selection and customer service very seriously, but we also know that in order to operate on much smaller margins than our competition, we must continue to operate as efficiently as possible.
Lowest Cost and Fastest Shipping Methods
Our systems get you wine faster than anyone in the industry. Orders placed by 3:00 p.m. ship the same day. Customers in the western states get overnight delivery for a price cheaper than ground service from our competitors. Anyone nationwide can get their orders overnight and we offer some of the cheapest ground shipping rates of any wine retailer. Plus, condiser storing your wine with us and have it shippped only when you have amassed enough quantity to qualify for a bulk rate shipping discount. The options are all yours!
24/7 Customer Service
Have a question about an order or a product we sell? Call us anytime – 24/7. Our friendly customer service representatives are available to take your call 365 days per year. Prefer email? Send us a question and we will get back to you quickly – usually same day!
Online Order Management
JJ Buckley offers full order management online. Simply login at www.jjbuckley.com/myaccount and you can see your entire current and prior order history. Track your futures purchases, review your prior orders, and manage wines you have stored with us. It is easy and available anytime online. For payments, we offer more choices than anyone. Pay via Visa, MasterCard or American Express. We also accept wire transfers and electronic checks. Since 2009, we have accepted PayPal.
Community and Environment
In 2007, JJ Buckley became the nation’s first carbon neutral wine retailer, offsetting its carbon footprint through Carbonfund.org, the country’s leading carbon reduction and offset organization. All carbon emissions caused by our business operations - including shipping and receiving, travel, electricity and employee commuting, are offset. We are proud of our commitment, but also consider it our obligation. In addition to being carbon neutral, JJ Buckley also uses environmentally friendly packaging Styrofoam. Fagerdala World Foams, based in Stockholm, Sweden, has developed Styrofoam called EnviroFoam made from 100% recycled Polystyrene that reduces the carbon footprint every step of the way. The new foam is extremely lightweight, keeping fuel costs and emissions low and it is easily recyclable after use, creating a closed loop recycling scenario. It retains all of the advantages of standard Styrofoam, such as temperature control and breakage protection, while being dramatically better for the environment.
JJ Buckley has expanded its markets overseas with a strong presence in Asia and a growing presence in Europe.