Customer service

Wine storage

If you already have wines in storage at JJ Buckley, login to My Account and visit the Storage tab under My Wines. There you can view your wines, arrange shipment or pick-up, and download reports.

Any bottle of wine you purchase from JJ Buckley is eligible for six (6) months of free storage! See Pricing for details.

Overview

JJ Buckley offers competitively-priced, professional wine storage at our secure, temperature-controlled facility in Oakland, CA. We provide complete, online access to all your wines stored with us through the My Account section of our site. View your inventory, arrange for shipment or pick-up, and download reports at any time, 24/7.

Pricing

Any bottle of wine purchased from JJ Buckley may be stored with us for six (6) months at no charge. After the six month period, you will be billed according to our regular storage rates per the below.

  • $0.25 (25 cents) per month for each 750ml bottle.
  • Bottles greater than 750ml are charged at their 750ml equivalents. For example, a 3L bottle is equal to 4 x 750ml, so the monthly charge is $1.
  • Bottles smaller than 750ml are charged at $0.25 each.
  • There is a minimum $5 per month to store wines with us.

When you are ready to remove any of your wines from storage, there is a $0.50 per bottle handling fee with a minimum of $5 per removal request. If your wines are currently in the the 6 month free storage period, there is no handling fee for removing your wines.

Insurance

By default, wines stored in our facilities are not insured. We recommend that you purchase your own insurance through an independent firm, such as Fireman's Fund or Chubbs, both of which provide high quality wine collection insurance.

How To Add Or Remove Wine

When you purchase wine from JJ Buckley, you can easily add it to your storage account. Just let your Wine Specialist know when you place an order, or select "Send To Storage" from the shipping options during checkout.

Removing wines from storage is as easy as placing an order! Login to My Account and visit the My Wines area. On the Storage tab, select the wines you wish to ship or pick-up, add them to your cart, and proceed to checkout where you can choose shipping or pick-up options. You can also contact your Wine Specialist or call us at 1-888-859-4637 during business hours to arrange shipment or pick-up. Our customer pick-up office is open Monday through Friday from 9am to 5:30pm PT.

Please allow 3 business days for us to prepare your wines from storage for shipment or pick-up. Larger removal requests (100+ bottles) or freight forwarding may require additional preparation time.

Questions about storage? Contact us here or call us at 1-888-859-4637.