Customer service

Wine storage

If you already have wines in storage at JJ Buckley, login to My Account and visit the Storage tab under My Wines. There you can view your wines, arrange shipment or pick-up, and download reports.

JJ Buckley offers you a 6-month storage credit* for every single bottle of wine you purchase from us. Storage credits are earned for all purchases, whether you put them in storage or not! Read on to learn more.

Overview

JJ Buckley offers competitively-priced, professional wine storage at our secure, temperature-controlled facility in Oakland, CA. We provide complete, online access to all your wines stored with us through the My Account section of our site. View your inventory, arrange for shipment or pick-up, and download reports at any time, 24/7.

Our New Storage Benefits Program

We recently made a change to how we assess fees for wines you choose to hold in our facility. We hope this will make our storage services and fees easier to understand, more flexible for you, and we're giving you a new benefit to boot! 

Old Benefit: Storage was free for 6 months if the bottle actually went to storage.

New & Improved Benefit: We're giving you a 6-month storage credit* for every single bottle of wine you purchase from us. Storage credits are earned for all purchases, whether you put them in storage or not!
 
In addition to earning credits for all of your purchases, this also means you no longer have to know how long any individual bottle has been with us to determine your fees. All you need to know is how many active credits you have, and the average number of bottles we held for you over the 30-day billing cycle. That’s it!
 
Here’s how it works. At the end of your 30-day storage billing cycle:

  1. We take the average number of bottles you held with us during the billing cycle. 
  2. We deduct your active 6-month storage bottle credits*.
  3. Whatever remains is what you will be charged for. Please see below for current storage rates.

Sample calculation:

On billing cycle day 1, you have 50 bottles at JJ Buckley.
On billing cycle day 30, you have 100 bottles at JJ Buckley.
Average for billing cycle: 75 bottles 

In the 6 months prior to billing cycle day 30: 

You purchased 25 bottles of in-stock wine.
25 of your pre-arrival bottles came in to JJ Buckley.
Total active bottle credits available*: 50 bottles 

You’re billed for: 25 bottles (75 bottles average – 50 active credits = 25)

*The 6-month active period for a bottle credit starts when the bottle is in stock at JJ Buckley. For pre-arrivals, the active credit period starts when the bottle arrives at JJ Buckley. For in stock purchases, the credit period starts immediately.

For any given billing cycle, the active bottle credits deducted from your bill will not exceed the average number of bottles in storage.

Storage Billing Courtesy Notifications

At the beginning of your billing cycle, you will receive a courtesy email summarizing your held bottles and active credits. We will also provide you an estimate of what you might owe on the billing cycle end date.

Take advantage of the information in the courtesy email to reduce your estimated bill by: 

  • Purchasing additional in-stock wines before your billing cycle end date.
  • Shipping any number of bottles we are holding for you before your billing cycle end date.

Storage Pricing

Our competitive wine storage rates are as follows:

  • $0.25 (25 cents) per month for each 750ml bottle.
  • Bottles greater than 750ml are charged at their 750ml equivalents. For example, a 3L bottle is equal to 4 x 750ml, so the monthly charge is $1.
  • Bottles smaller than 750ml are charged at $0.25 each.

Insurance

By default, wines stored in our facilities are not insured. We recommend that you purchase your own insurance through an independent firm, such as Fireman's Fund or Chubbs, both of which provide high quality wine collection insurance.

How To Add Or Remove Wine

When you purchase wine from JJ Buckley, you can easily add it to your storage account. Just let your Wine Specialist know when you place an order, or select "Send To Storage" from the shipping options during checkout.

Removing wines from storage is as easy as placing an order! Login to My Account and visit the My Wines area. On the Storage tab, select the wines you wish to ship or pick-up, add them to your cart, and proceed to checkout where you can choose shipping or pick-up options. You can also contact your Wine Specialist or call us at 1-888-859-4637 during business hours to arrange shipment or pick-up. Our customer pick-up office is open Monday through Friday from 9am to 5:30pm PT.

Please allow 3 business days for us to prepare your wines from storage for shipment or pick-up. Larger removal requests (100+ bottles) or freight forwarding may require additional preparation time.

Questions about storage?

Contact us here or call us at 1-888-859-4637.