Customer service

Contact Us

Quick Help Links

For help with any other issue not covered above, please contact your Fine Wine Specialist or email Customer Service. We will get in touch with you within 1 business day.

Need a personalized wine recommendation or assistance building your wine collection? Our knowledgeable team of Wine Specialists is here to help!

Call us:

For international orders or if you are calling from outside the US:
+1 510-343-7988

Hours of Operation

Main Office: Weekdays 9am to 5pm PT.
Customer Pick-Up: Weekdays 8am to 4:30pm PT.

Closed weekends and observed holidays:

  • New Year's Day
  • Martin Luther King, Jr., Day
  • President's Day
  • Memorial Day
  • Independence Day (we are closed July 3rd, 2020)
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

After Hours
Request a wine consultation and a Wine Specialist will get in touch with you within 1 business day.
For all other inquiries after hours, use the Quick Help Links above, email Customer Service.


Customer Pick-Up
7307 Edgewater Drive
Suite F (behind our main office)
Oakland, CA 94621
Curbside hours: By appt. 8:00am to 4:30pm, Monday-Friday

NOTICE: Curbside customer pick-up is available on weekdays by appointment. Please schedule with your Fine Wine Specialist or select as "Customer Pick-Up" during checkout. Need help? Email Customer Service. We're happy to assist!

Main Office
7305 Edgewater Drive
Suite D
Oakland, CA 94621