Customer service

Contact Us

Quick Help Links

For help with any other issue not covered above, please contact your personal Fine Wine Specialist or email Customer Service. We will get in touch with you within 1 business day.

Need a personalized wine recommendation or assistance building your wine collection? Our knowledgeable team of Wine Specialists is here to help!

Call us:

For international orders or if you are calling from outside the US:
+1 510-343-7988

Hours of operation:
Monday to Friday 9 a.m. to 5 p.m. PT. Closed weekends and observed holidays:

  • New Year's Day
  • Martin Luther King, Jr., Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

After hours
Request a wine consultation and a Wine Specialist will get in touch with you within 1 business day.
For all other inquiries after hours, use the Quick Help Links above, email Customer Service.


Customer Pick-Up
7307 Edgewater Drive
Suite F (behind our main office)
Oakland, CA 94621

NOTICE: Customer pick-up is CLOSED until at least April 7th to comply with local shelter in place orders issued by Alameda County to help stop the spread of novel coronavirus COVID-19 in the San Francisco Bay Area. However, you can still ship your wines via FedEx Same Day or via other shipping methods.   

If you have wines waiting for pick-up and would like to have them shipped, please contact your Fine Wine Specialist or email us at We're here to help!  

Main Office
7305 Edgewater Drive
Suite D
Oakland, CA 94621