Customer service

Contact Us

Quick Help Links

For help with any other issue not covered above, please contact your personal Fine Wine Specialist or email Customer Service.

Need a personalized wine recommendation or assistance building your wine collection? Our knowledgeable team of Wine Specialists is here to help!

Call us:

For international orders or if you are calling from outside the US:
+1 510-632-5300

Hours of operation:
Monday to Friday 9 a.m. to 5 p.m. PT
Closed weekends and observed holidays

After hours
Request a wine consultation and a Wine Specialist will get in touch with you within 1 business day.
For all other inquiries after hours, use the Quick Help Links above, or email Customer Service.


Customer Pick-Up
7307 Edgewater Drive
Suite F (behind our main office)
Oakland, CA 94621
Customer pick up hours: Monday to Friday, 9 a.m. to 5:30 p.m.

Main Office
7305 Edgewater Drive
Suite D
Oakland, CA 94621
Office hours: Monday to Friday, 9 a.m. to 5 p.m.