Contact Us

Quick Help Links

For help with any other issue not covered above, please contact your Fine Wine Specialist or email Customer Service. We will get in touch with you within 1 business day.


Need a personalized wine recommendation or assistance building your wine collection? Our knowledgeable team of Wine Specialists is here to help!

Call us:

For international assistance or if you are calling from outside the US:
+1 510-632-5300

Hours of Operation

Main Office: Weekdays 9am to 5pm PT
Customer Pick-Up: Weekdays by request, 9am to 5:30pm PT

Closed weekends and observed holidays:

  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • New Year's Day

After Hours
Request a wine consultation and a Wine Specialist will get in touch with you within 1 business day.
For all other inquiries after hours, use the Quick Help Links above or email Customer Service.


Customer Pick-Up
7307 Edgewater Drive
Suite F (take the driveway between 7303 and 7305)
Oakland, CA 94621
Customer pick-up hours: Weekdays by request 9:00am to 5:30pm

NOTICE: Curbside customer pick-up is available on weekdays by request. Schedule a pick-up with your Fine Wine Specialist or select "Customer Pick-Up" as your ship method during checkout. 

Before coming over, make sure you have received an email from us stating your order is ready for curbside pick-up. We are not able to accommodate drop-ins or unscheduled pick-ups.

Need help? Email Customer Service. We're happy to assist!

Main Office
7307 Edgewater Drive
Suite J
Oakland, CA 94621